Acuity Scheduling

Where Acuity Scheduling fits

Acuity Scheduling, now part of Squarespace, is one of the most flexible and dependable online self-scheduling tools available, and it is widely used by solo injectors and med spas that want clients to book and pay around the clock. It is booking-first by design: configurable appointment types, per-service intake forms, availability rules, automated reminders, and a clean client-facing flow are what it does best. Payments, deposits, packages, gift certificates, and memberships are supported through integrations with Stripe, Square, and PayPal, which makes it a practical way to collect deposits up front and cut no-shows without adopting a heavy practice-management suite.

It is best understood as a scheduling-and-payments layer, not an aesthetics EMR. There is no clinical charting, so med spas that need documentation pair Acuity with a separate tool. For this category, that focus is the point rather than a shortcoming — but the HIPAA nuance below matters for any medical practice.

What stands out

• Flexibility and reliability. Few tools match Acuity's depth of scheduling configuration, and its huge, very positive review base reflects how dependable it is at that core job.
• Ratings at scale. A 4.8 on Capterra across more than 5,700 reviews is one of the largest, most consistent satisfaction signals in the entire category.
• Transparent, affordable pricing. Published tiers at roughly $20, $34, and $61 per month make budgeting straightforward.
• No-show protection. Deposits and prepayment are built into the booking flow and work well.

Where it falls short

• HIPAA is tier-gated. A BAA and HIPAA-enabled configuration are available only on Powerhouse (and Enterprise), and only when the account is explicitly configured and non-compliant integrations are disabled. Solo practitioners on lower tiers are not covered for HIPAA-regulated data — a critical detail for med spas handling protected health information.
• No clinical depth. There is no charting, consents, or before-and-after photo workflow; this is purely booking and payments.
• Payments are integration-based. Processing runs through Stripe, Square, or PayPal rather than a native processor, which is flexible but means fees and reconciliation live with the third party.
• Lighter POS and memberships. These are functional but thinner than dedicated all-in-one platforms.

Who should choose it

Choose Acuity if you want best-in-class, flexible online self-scheduling with deposits and payments at an affordable, predictable price, and you keep clinical documentation elsewhere. It is an excellent fit for solo injectors and single-location med spas. Just budget for the Powerhouse tier if you handle protected health information, since that is the minimum tier where the HIPAA BAA and compliant configuration are available.