Text Request

Where Text Request fits

Text Request does one thing and does it dependably: business texting at scale. It text-enables your existing business number, then gives your team a shared inbox with two-way SMS, autoresponders, templates, scheduled and broadcast messages, and reminder workflows. For a med spa, that maps neatly onto the front-desk problems that actually cost revenue — missed calls that never get a follow-up, inquiry texts that sit unanswered, and no-shows that a well-timed reminder would have prevented.

It is not an AI receptionist and it is not med-spa software. There's no booking engine, no charting, no aesthetics-specific workflow. Think of it as the SMS layer you bolt onto whatever practice-management platform you already run.

What stands out

• A genuinely large verified track record. Text Request holds a 4.5/5 on G2 across roughly 949 reviews — one of the biggest verified review bases of any tool we've evaluated in this category. Reviewers consistently cite reliability and ease of use, and our testing matched that: staff pick up the inbox in minutes.
• Published, sane pricing. Plans run from $59.99/month (Basic) to $575/month (Enterprise), scaling by message volume. No sales-call gatekeeping, which remains refreshingly rare.
• Missed-call text-back and autoresponders. The single highest-ROI automation for most spas — instantly texting back a missed caller — is a core, easy-to-configure feature here.

Where it falls short

• It is not HIPAA-first. Text Request is general business texting software and does not market itself as a healthcare-compliance-led platform. Med spas texting anything that touches treatment details, photos or health information need to set strict internal policy and confirm the current compliance posture (including whether a BAA is available) directly with the vendor before sending PHI. This is the biggest flag for this audience.
• No aesthetics fit out of the box. Reminders and campaigns are generic SMS workflows; there's no native integration with med-spa booking platforms, so confirmations and recalls may require Zapier glue or manual process.
• Rules, not conversation. Autoresponders follow rules; they don't hold an AI conversation or complete a booking. If you want a bot that actually schedules patients, this isn't that product.

Who should choose it

Choose Text Request if your bottleneck is communication volume — missed calls, slow replies, manual reminder work — and you want a proven, transparently priced texting platform with a large verified user base behind it. It earns a solid medium rating for med spas: excellent at its core job, held back by its generic, non-HIPAA-first design. If conversational AI booking or healthcare-native compliance is the requirement, look at purpose-built AI receptionists or healthcare messaging platforms instead, and keep Text Request on the shortlist for pure SMS operations.