Done-for-you 24/7 AI voice front desk for aesthetic practices
A premium, done-for-you AI voice front desk with strong 24/7 coverage and deposit-on-call capture for aesthetics, but a very high price, low pricing transparency, and no public track record make it a careful, demo-driven buy.
Hello (usehello.ai) is healthcare AI voice infrastructure positioned as a fully managed, done-for-you front desk for med spas, plastic surgeons, and aesthetic clinics. Its core product, Hello Voice, answers every inbound patient call around the clock, captures Botox, filler, and surgical consultation leads, books consultations into your practice-management system, and can collect deposits on the call so high-intent leads don't slip away. It markets a HIPAA-aligned posture, a 99.99% uptime SLA, and a large library of EHR/PMS connectors and integrations to fit into existing workflows.
Unlike self-serve AI receptionist tools, Hello sells a high-touch, implementation-led engagement. Done-for-you setup starts from roughly $7,500, with tiers reportedly ranging from about $7,500 to $20,000 and up, and some performance-based components alongside ongoing 24/7 coverage. That positions Hello as a premium, agency-style service rather than a cheap SaaS subscription. There are no verifiable Capterra or G2 ratings for the product at the time of review, so the buying decision rests on demos, references, and the strength of the SLA rather than an established public track record.
Ideal customer
Higher-volume med spas, plastic surgery, and aesthetic practices that lose meaningful revenue to missed calls and want a fully managed, done-for-you AI phone front desk rather than a self-serve tool.
Hello is a done-for-you AI voice front desk aimed at med spas, plastic surgeons, and aesthetic clinics that lose real revenue when consultation calls go unanswered. Its core product, Hello Voice, answers every inbound call 24/7, captures high-value leads, books consultations into your practice-management system, and can collect deposits on the call before a hot lead cools off. Unlike self-serve AI receptionists you configure yourself, Hello sells a high-touch, managed service: the company implements, tunes, and runs the system for you, backed by a 99.99% uptime SLA and a HIPAA-aligned posture.
The most compelling aspect is the fully managed model combined with aesthetics focus. For a busy practice, the appeal is that there is almost no internal lift: Hello handles setup and ongoing operation, so the front desk is covered overnight, on weekends, and during peak hours without hiring. The product is explicitly built around high-value aesthetic consultations, and deposit collection on inbound calls is included across all tiers, which directly attacks the no-show and lead-leakage problem that costs aesthetic practices the most. The advertised 24/7 coverage and 99.99% uptime SLA are strong commitments for a phone front desk where every missed call can be a four-figure consult.
The headline concern is value and pricing transparency. Done-for-you implementation reportedly starts around $7,500, with tiers ranging up to roughly $20,000 or more plus performance-based components, and there is no published self-serve rate card. That is a steep, agency-style commitment that puts Hello out of reach for smaller or lower-call-volume practices, and the wide quoted ranges make it hard to predict total cost without a sales conversation. Hello is also new and unproven in public terms: we found no verifiable Capterra or G2 reviews, so there is no independent rating to validate the SLA or outcomes. Buyers are effectively underwriting the results on the strength of demos and references.
Hello makes the most sense for higher-volume med spas and aesthetic or surgical practices where missed high-value calls translate into large lost revenue, and where leadership wants a hands-off, fully managed solution rather than a tool to operate themselves. If you can justify a five-figure annual investment against the consultations you currently miss, the managed model and deposit-on-call capability are genuinely differentiated. Smaller practices, or anyone who needs predictable, transparent pricing, should be cautious: get the full scope and total cost in writing, ask for references in aesthetics, and pressure-test booking accuracy and the SLA before committing.
By Med Spa Vendor Hub Editorial Team. Last reviewed June 29, 2026. Independent editorial review — how we score.
Implementation reportedly starts from about $7,500, with tiers ranging roughly $7,500 to $20,000 and up, plus performance-based components and ongoing 24/7 coverage. Deposit and payment collection on inbound calls is included across tiers. There is no published self-serve rate card; confirm exact scope and total cost during a demo.
Implementation (entry)
From ~$7,500
Done-for-you setup of Hello Voice with deposit/payment collection included; entry point for managed coverage.
Higher tiers
~$7,500–$20,000+
Larger or more complex deployments with broader integration and performance-based components, plus ongoing coverage.
Pricing is researched from public sources and verified periodically; confirm current rates with the vendor.
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